This a review from an experience I had a few years ago. At the time I was unaware of online reviews otherwise I would have done one there and then. My daughter and I had a terrible experience with this shop. Her sister is getting married shortly and this is why I am again looking at bridal shops and the reason I am compelled to write this review now. The owner of the shop was happy enough to take our money, knowing my daughter lives up north, a 4-5 hour journey, promising that fitting appointments could be arranged to accommodate this. The reality was very different once we made the purchase. We found her to be completely inflexible, refusing to make Saturday appointments, or even late afternoon on a Friday. As my daughter is a teacher this presented her with a logistical nightmare. To cut a very long story short, she (the owner) eventually and very reluctantly, after my husband begged and begged her, agreed to allow my daughter to try on her dress at 4.30 on a Friday. That was the one and only 'concession'. It was a very hurried affair, they couldn't wait to get rid of us, refused any further fittings (even though further alterations were necessary) unless we agreed to come on a weekday at a time they stipulated and insisted we take the dress with us there and then, whereas under 'normal' circumstances they would keep it until nearer the wedding. The owner's attitude throughout all of this was appalling, condescending verging on rude. You wouldn't think we were paying customers, it was like she was doing us a massive favour. My daughter left the shop in tears, neither of us knew what to do next. We ended up taking the dress to a local dressmaker, who finished off the alterations for us (obviously at an additional cost) and looked after it until the wedding. Any bride-to-be will be aware of the excitement and anticipation of trying on their wedding dress for the first time. My daughter's experience resulted in an absolute nightmare and the bride-to-be in floods of tears. It certainly put a dampener on things from then on and it took a long time for her recapture the excitement of the forthcoming wedding. Shame on you Bridal Boutique. It goes without saying I will never step foot in the place again and my younger daughter will certainly be looking elsewhere. Beware!
08-02-14
