Unprofessional treatment. I ordered my lenses on January.
Called to the store many times, each time I was told the lenses were in their way and I just need to be patient.
After 3 weeks waiting I went to the store and discovered the order was cancelled because the lenses were discontinued (nobody made me aware).
Then I was offered new lenses but I had to try them, so they ordered the trial ones.
The trial arrived and I was in isolation due covid so I asked if they could post them to my home and they said they will.
1 week later nothing arrived in the post so I called and the lady on the phone told me they hadn't posted them yet, apologized and told me she will do it straight away.
4 days later and still no lenses.
I went to the store, claim refund and I asked for my prescription.
Surprise! The prescription date was expired... So or they falsified the date so I couldn't use my prescription in other optician or they "ordered" lenses using an expired prescription.
Awful customer care, awful service I'm really disappointed.
I will never go back nor recommend it to anyone.
05-03-22
